

I - INTRODUCTION
In the following you will find a lot of details about our products in order to make you satisfied when using your Arkiane fireplace.
Arkiane and its sister company Kalideko work in a direct and permanent way together :
Arkiane's fields of activities are design, conception, production by subcontractors, marketing, sales and export.
Kalideko ensures the technical customer advisory service, logistics, installations and after-sales service for France and the French speaking Switzerland.
The ARKIANE fireplaces could be classified as fireplaces, stoves, inserts and woodburning fires.
They fit with different kind of home interiors
ARKIANE
II – DEVELOPMENT OF A NEW FIREPLACE / STOVE / INSERT
rustic fireplace / stove / insert
traditional fireplace / stove / insert
design fireplace / stove / insert
modern fireplace / stove / insert
contemporary fireplace / stove / insert
III – DESIGN PHASE FOR A NEW FIREPLACE / STOVE / INSERT
• drawing of the base of the fireplace / stove / insert
• drawing of the socle + the hearth base plate of the fireplace / stove / insert
• drawing of the firebox of the fireplace / stove / insert
• drawing of the smokes collector of the fireplace / stove / insert
• drawing of the flue smoke outlet of the fireplace / stove / insert
• drawing of the combustion air inlet of the fireplace / stove / insert
• drawing of a second air inlet of the fireplace / stove / insert
• drawing of the exterior air inlet of the fireplace / stove / insert
• drawing of the draught regulation of the fireplace / stove / insert
• drawing of the flue cover of the fireplace / stove / insert
• drawing of the heat recovery system of the fireplace / stove / insert
• drawing of the packing of the fireplace / stove / insert
• Temperature test of the prototype of the fireplace / stove / insert
• Test of the prototype of the fireplace / stove / insert (closed work)
• Test of the prototype of the fireplace / stove / insert (open work)
• Test of the prototype of the fireplace / stove / insert (big fire)
• Test of the prototype of the fireplace / stove / insert (small fire)
• Test of the prototype of the fireplace / stove / insert (with deflector)
• Test of the prototype of the fireplace / stove / insert (without deflector)
IV – PRODUCTION BY SUBCONTRACTORS
V – MARKETING MEANS FOR THE LAUNCH OF A NEW FIREPLACE / STOVE / INSERT
VI – Integration of the new fireplace / stove / insert in the existing forms (offer, pricelist etc.)
VII – CUSTOMER ADVISORY SERVICE
• Exterior air inlet of the fireplace / stove / insert
• Chimney flue of the fireplace / stove / insert
• Roof part of the chimney of the fireplace / stove / insert
• Back wall of the fireplace / stove / insert
• Floor under the fireplace / stove / insert
• Access to the room where the fireplace / stove / insert will be installed
• Access to the roof
• Access to the roof part of the chimney
• Access to the attic
• Check-up concerning the fire security distances
• Ckeck-up concerning the security requirements for the installation of the fireplace / stove / insert
VIII - DISTRIBUTION OF THE FIREPLACES / STOVES / INSERTS ABROAD
In many countries, Arkiane is represented by an importer who is in charge of the distribution of the Arkiane fireplaces / stoves / inserts such as Germany, Belgium, Bulgaria, Greece, Ireland, Italy, Luxemburg, Poland, Portugal, Roumania, Russia, German speaking Switzerland and Spain. In France, the French speaking Switzerland and wherever we do not have a distributor Arkiane sells directly.KALIDEKO
IX – INSTALLATION OF THE FIREPLACES / STOVES / INSERTS IN FRANCE
Installation of all fireplace / stove / insert models everywhere in France.
3 installation teams
Grouped Installations
70 % of all fiureplaces sold by Arkiane in France are installed by Kalideko.
• Floor protection in the room where the fireplace / stove / insert will be installed
• Transport of the fireplace / stove / insert
• Tracing of the fixation points
• Drilling of the air inlet hole
• Application of the chemical fixation sealing
• Fixation of the fireplace / stove / insert
• Connection of the air inlet for the fireplace / stove / insert
• Connection of the smoke flue outlet of the fireplace / stove / insert
• Installation of the ceiling protection plate of the fireplace / stove / insert
• Installation of the flue cover of the fireplace / stove / insert
• First operation of the fireplace / stove / insert
• Explanation of the operation manual of the fireplace / stove / insert to the customer
X – AFTER SALES SERVICE IN FRANCE